Fees and Service Charges

As at 1 December 2018, our current rates are:

Service Call/Call Out

- Canberra region - $70

- Over 30km from Canberra CBD -$2 per km (based on google maps for travel to and from site)

Emergency Call Out

If the customer does not have a maintenance agreement and requires immediate assistance.

- Emergency call out fee $200 (Canberra region)

- Emergency call out fee over 30km from Canberra CBD $150 plus $2.50 per km (based on google maps for travel to and from site)

After Hours Call Out

Outside of normal business hours of 8.30am to 5:00pm Monday to Friday, and public Holidays

- After hours call out fee $200 (Canberra region)

- Emergency call out fee over 30km from Canberra CBD $150 plus $3 per km (based on google maps for travel to and from site)

Labour

- Labour (on site or remote) $130 per hour - charged in 30 minute (or part thereof) blocks, minimum charge of one hour.

- Labour for customers with a maintenance contract but for work that falls outside the scope of the contract, $110 per hour - charged in 30 minute (or part thereof) blocks, minimum charge of one hour.

After Hours Labour

Outside of normal business hours of 8.30am to 5:00pm Monday to Friday, and public Holidays

• Labour (on site or remote) $230 per hour (charged in 30 minute blocks or part therefof), minimum charge of one hour.
• Labour for customers with a maintenance contract but for work that falls outside the scope of the contract, $200 per hour - charged in 30 minute (or part thereof) blocks, minimum charge of one hour.

Parking

If free vehicle parking is not available and parking is not provided by the customer, parking costs will be passed on.

Call Forwarding

- Setting and removing call forwards in the Cloud PBX - $15 per call forward and per removal (charges added to CloudPBX account).

Chargeable Work

Chargeable work includes but is not limited to:

- Adds, moves and changes to physical or Cloud PBX systems.

- Additional and advanced training on a physical or Cloud PBX system.

- Investigating and rectifying faults on equipment and/or networks not covered by a maintenance agreement with us.

We will investigate faults reported to us, if the fault is caused by our services (VOIP/Cloud PBX or internet) this work will not be chargeable. If the fault is not caused by our services and falls outside the scope of any maintenance agreement, the work will be chargeable.