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Kinnekt Features

Full IP Telephony Solution

Voice Conferencing - Building your very own Conference Bridge

Web Conferencing - Up to 4 parties at no extra charge

Set up a new number in the matter of seconds

Cheaper call rates for local, national & mobiles

Live updates to your Call Records

Keep your current 1800/1300 telephone number

Faxmail - Send and receive faxes direct from your email

Auto-Attendant Functionality for any line

Set up Agent Queues for any line

Call Recording - Both way call recording that is delivered to your email

Remote Dial Tone - Make calls from your mobile using your Kinnekt number

Simultaneous Ring - Have your mobile ring at the same time

Set up Time Schedules for you specific working times

Upload your own Music on Hold or Caller Tunes

Windows and MAC Softphone with Chat and Presence

iTunes and Android Applications available

Standard Kinnekt IP Telephony Diagram.pdf

What is VoIP?

Voice over IP (VoIP) commonly refers to the communication protocols, technologies, methodologies, and transmission techniques involved in the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

Internet telephony refers to communications services —voice, fax, SMS, and/or voice-messaging applications— that are transported via the Internet, rather than the public switched telephone network (PSTN). The steps involved in originating a VoIP telephone call are signaling and media channel setup, digitization of the analog voice signal, encoding, packetization, and transmission as Internet Protocol (IP) packets over a packet-switched network. On the receiving side, similar steps (usually in the reverse order) such as reception of the IP packets, decoding of the packets and digital-to-analog conversion reproduce the original voice stream.[1] Even though IP Telephony and VoIP are terms that are used interchangeably, they are actually different; IP telephony has to do with digital telephony systems that use IP protocols for voice communication, while VoIP is actually a subset of IP Telephony. VoIP is a technology used by IP telephony as a means of transporting phone calls.[2]

VoIP systems employ session control protocols to control the set-up and tear-down of calls as well as audio codecs which encode speech allowing transmission over an IP network as digital audio via an audio stream. The choice of codec varies between different implementations of VoIP depending on application requirements and network bandwidth; some implementations rely on narrowband and compressed speech, while others support high fidelity stereo codecs. Some popular codecs include u-law and a-law versions of G.711, G.722 which is a high-fidelity codec marketed as HD Voice by Polycom, a popular open source voice codec known as iLBC, a codec that only uses 8kbps each way called G.729, and many others.

VoIP is available on many smartphones and Internet devices so that users of portable devices that are not phones, may place calls or send SMS text messages over 3G or Wi-Fi