Australian Institute of Family Counselling
We have been working with COMM SPEC over the past 12 months at aifc.
With our previous (well known) provider our telecommunications costs were consistently going up whilst the service standards and performance were going down.
Trevor and the team reviewed our telecommunications footprint and have implemented a new phone system and a new approach to customer service.
Their approach has been refreshing and resulted in our monthly telecommunication costs reducing by over 50% per month!
There systems and support are excellent and the team at Commspec are now a trusted business partner to aifc
I would recommend them to anyone who is serious about taking control of the costs and service outcomes for their business
Nicholas Marks
aifc CEO
Independent Schools Council of Australia
Dear COMM SPEC,
I would like to sincerely thank you for installing our new NEC phone system. Given my lack of technical knowledge, you made what could have been a daunting task a positive and educational experience for me.
Your willingness to listen to how we wanted our phones to be set-up was greatly appreciated.
I was most impressed with the breadth of knowledge and expertise but also the ability to solve problems in a creative way.
Dealing with our telecommunications provider to sort out some problems with our phone lines went above and beyond the scope of your brief.
Our new NEC phone system has exceeded my expectations and has made a significant difference to how we use our phones. I wouldn't have thought that upgrading the phones could improve the efficiency of the our office, but it has.
Most of all, i appreciated the professionalism but friendly manner throughout the whole process of installing our phone system - from our initial meeting to site visits and after service support. your prompt responses to calls or emails is also appreciated.
Please do not hesitate to refer any potentials clients to me if they would like to be reassured about the quality of your service and technical expertise.
Thanks again
Ruth Underwood
Business manager
Australian Food & Grocery Council
"Trevor Jenkins is an honourable man with old school business ethics and I admire that, his attitude matches his rhetoric; if he tells you he can do it then you know he means it. Trevor managed the implementation of our new phone system - when things weren't going as they should he stepped in with his technicians hat on and fixed all the glitches. Trevor also supplied and installed headsets, our conference phone, managed the replacement of faulty handsets, he even acted as the go between for our new router.
I can't recommend him highly enough, he has been a supplier of the Australia Food and Grocery Council for over 5 years and I am not about to start looking for a replacement."
Canberra Microsurgery and Canberra Eye Laser
Canberra Microsurgery and Canberra Eye Laser are co-located businesses. We pride ourselves on being at the forefront of technology, providing high quality and efficient services to our patients and stakeholders.
For these reasons COMM SPEC was a good match with our business. They were able to meet our needs with a system that is user friendly and easily customisable, robust, reliable and ready to expand as our business grows.
Their cooperative relationship with Telstra and our IT service provider was invaluable in ensuring our services were connected in a timely manner. We would not hesitate in recommending COMM SPEC for you communications needs"
Supersmile Othodontists
When searching for a company to set up a new telephone system in our office, replacing our old system in our existing office and linking both office together, Trevor stood out from the rest of the other telephone companies.
His professionalism and product knowledge was incredible, he explained everything to us clearly and guided us through the steps , as our knowledge on telephone systems was pretty much nil.
Trevor was confident he could set the system up to best suit our needs and being up to date on the latest and present telecommunications techniques, he was successful in doing this for us.
We have now had our NEC telephone system in our office for almost 18 months. During this time we have found the system to be an excellent product as it so reliable and easy to work with.
The functions that it holds has made our two offices run more smoothly, efficiently and effectively and we would highly recommend the system to anyone.
The after service that we received from Trevor is 100%. Trevor keeps the communications open ensuring we have no concerns or questions. I have on a couple of occasions had to call Trevor and he calls me back instantly.
We couldn't ask for better service.
Thank you Trevor and his team